FAQ

 

Secured Fax Questions

Yes, ShieldQ can easily handle many faxes at a time. Under normal conditions, your senders will never even receive a busy signal.

Once you register, you will receive your own personal fax number, which is a regular telephone number. ShieldQ forwards all faxes automatically to the email address you provided during registration.

Yes, you can stored all incoming faxes for free for the first 12 months of your subscription. To extend the storage period, please see our price list.

A certain number of received faxes is included in your monthly subscription fee. Once you go over this number, you are charged extra. To see full details on the included number of faxes and overage costs, see our pricing page.

You will receive an email containing a link to a secure PCI DSS site for online access. Anyone who tries to access the fax through any other means will be prevented and reported.

Yes. ShieldQ runs on regular phone lines. You can set the "follow me" feature offered by your phone company to forward all your incoming faxes to your unique ShieldQ number.

You will receive an email containing a link to a secure PCI DSS site for online access. Anyone who tries to access the fax through any other means will be prevented and reported.

Document Upload Questions

The following document types can be uploaded to ShieldQ **and viewed by the internal viewer**:

  • PDF
  • TIF/TIFF
  • JPG
  • PNG
  • BMP

ShieldQ sends you an email that a document has arrived, and provides a link to let you view online.

Security Questions

ISO 27001 is the internationally recognized and respected standard that evaluates if a company is following information security best practices. This completely neutral standard applies an exacting, risk-based approach to determine the security of data in an organization, assessing IT structure, processes and people.

Interfax has received ISO 27001 certification from an authorized body, Certification Europe.

Yes. We are ISO-27001 certified, after undergoing a rigorous audit of our information security management system, our processes, and our staff, who are trained in information security and data protection.

It can be. It requires a three-stage process. If companies meet ISO 27001 standards, they are certified for three years. After that time, they must re-certify.
Only a select list of companies have achieved ISO 27001 certification, among them Xerox, Pfizer and Vodafone.

Unfortunately, many companies may say they are ISO 27001 certified, but actually rely on the certification of external data center companies, which of course does not extend to the companies’ own information security management systems and staff. As you can see from our ISO 27001 certification document, our certification covers Interfax's entire operation. 

Companies who prioritize investment in information security practices and ISO 27001 certification provide you with the assurance that we protect customer data, 24/7.

Additionally:

  • It ensures that ShieldQ handles data exchange in a safe environment

  • It provides the confidence that ISO 27001’s stringent requirements meet PCI DSS Level 1 standards, which we are accredited for, and EU GDPR, which we are compatible with -- even though no official certification is required for the latter

  • It enables consistent service delivery: no disruptions

  • It eliminates the weakest link in data breaches -- human error -- by building a corporate culture of “security first”

  • It manages and minimizes risk exposure

General Questions

Almost instantly. Just [register online](/try-buy), and you can start receiving faxes.

We accept all major credit cards. We plan to offer direct debit and Paypal options in the future. Please check our site for updates.

ShieldQ is a cloud-based service that provides you with PCI compliance in an instant. The solution lets you accept and store faxes, emails and uploaded documents containing payment card data or other personal information into a secured queue.

 

ShieldQ provides an automated way to accept, store, share and access uploaded faxes, documents and emails in compliance with the most stringent industry standards. With this cloud-based platform, you can receive and manage sensitive data from various channels to the secure queue, via a dedicated fax number, a secure, embedded online document form, and a dedicated email address.

REGISTRATION EMAIL (FOR TRIAL)

  • Trial users can only sign up with the same email address once every 24 hours.
  • If users attempt to sign up with the same email address within 24 hours, they will receive the following message: “You have already signed up with this email address in the last 24 hours.” 
  • The account activation token for specific email address is valid for up to 24 hours.

TRIAL ACCOUNTS

  • Trial accounts may view the first 100 received documents. Additional received documents will be listed in the inbox, but will not be viewable.
  • Trial accounts can add up to 5 users.
  • Trial accounts can add one service from each inbound service type.
  • Trial accounts remain active for up to 30 days. 

ACCOUNT SETTINGS

  • Account managers may define up to 10 customized properties.
  • Users can store received messages and view them for 12 months.
  • To extend the storage period or to specify location, please visit our page.

FAX SERVICE

  • Users may download fax images in the following formats: PDF, TIF, PNG.
  • Maximum allowed time between page breaks: 600 seconds.
  • Maximum size of fax download from site: 4 MB

DOCUMENT UPLOAD SERVICE

  • Users may download files received via document upload in the following formats: PDF or the original file format.
    Allowed file formats:

    • PDF
    • TIF/TIFF
    • JPG
    • PNG
    • BMP
  • Maximum upload file size: 10MB.
  • Maximum number of files: 5.
  • A single IP address may send up to 2 sets of documents (i.e., five files per set) per minute.
  • The Uploader iFrame supports the following web browsers: Google Chrome, Mozilla Firefox, Internet Explorer (10 and up) for Windows and Apple Safari.
  • The Uploader iFrame supports the following device types: PC, tablets and smartphones

ONLINE CONTROL PANEL

  • Session timeout (time of inactivity before user is logged out): 20 minutes.
  • Secure session timeout is 15 minutes; the Document Viewer session timeout is 15 minutes also, but it has its own counter.
  • Supported web browsers: Google Chrome, Mozilla Firefox, Internet Explorer 9 and up for Windows.

ShieldQ provides an automated way to accept, store, share and access uploaded faxes, documents and emails in compliance with the most stringent industry standards. With this cloud-based platform, you can receive and manage sensitive data from various channels to the secure queue, via a dedicated fax number, a secure, embedded online document form, and a dedicated email address.

ShieldQ offers several services. See our price list to choose the services that meet your needs.

Yes. We offer a 30-day trial, which you can easily upgrade to a regular account by adding your payment details.

No. ShieldQ is cloud-based. All you need is an Internet connection and a subscription to the services you need, whether they be incoming faxes, documents or filtered emails.

For organizations that receive confidential data subject to security compliance, ShieldQ is the only secure, compliant platform that lets users easily accept, share and store sensitive documents with complete confidence because it is independently certified to PCI DSS Level 1 -- widely regarded as the world’s most stringent commercial technical security standard for protecting data.

ShieldQ is currently available in English. If you would like ShieldQ to be translated in your language, please [contact us](/contact).

It may be possible to port your existing fax number to our service. This depends on a variety of factors. Please [contact us](/contact) to find out about your specific case.

Data managed by the ShieldQ system is stored on Amazon AWS servers, in the storage region that provides coverage to your account country.

ShieldQ is:

  • PCI-compliant: We are independently accredited by a Qualified Security Assessor to be PCI-DSS Level 1 compliant – the highest security standard in the industry. Please see our PCI DSS compiliance statement for more details.
  • HIPAA compliant: Using ShieldQ, healthcare-related organizations can send medical information via fax, without compromising security. We also provide a full audit trail, and offer automatic fax deletion upon delivery. See our HIPAA statement for more details.
  • GDPR-ready: this new, recently approved EU General Data Protection Regulation, which will supersede the EU Data Directive, affects all organizations worldwide handling data from EU citizens. ShieldQ ensures that all personal data is routed within EU boundaries (or any other authorized country). FInd out more about the new GDPR regulations,

Under PCI DSS 3.1 terms, ShieldQ, a third-party service provider, takes full responsibility for the security of payment card data.

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